FAQ:



Q. Are your prices guaranteed?

A. No. We have held our collectable prices for over 5 years but reserve the right to alter any prices at will. Prices should be considered a fair indication.


Q. Are your products Hallmarked?

A. Silver goods over 7.75 grams are hallmarked.


Q. Can we pay on-line?

A. Yes, but you must register with us first. To register go to Buy > Trade and click on 'register'. Please remember that sales from this site are Trade Only.


Q. Can you do bespoke lines?

A. Yes - If the quantities are sufficient.


Q. Can you supply in quantity?

A. Yes, but allow us a lead time (dependent on item).


Q. How do we know we can trust you?

A. We have traded for 20years, are members of BJA (British Jewellery Association) and JDA (Jewellery Distributors' Association) and are well known in the Jewellery trade.


Q. How quickly will my order arrive?

A. We aim for delivery of most items within a week. Specials go out the same day whenever possible. Balances will take varying time depending on country of origin etc. New customers are dealt with on a pro-forma basis.


Q. Is it worth contacting you if I don't see quite what I want?

A. Yes. Our range is much greater than shown here. We may have other pictures or can e-mail you images.


Q. Payment - what method can we use?

A. Cheque, cash, credit card or on account (where applicable). We are happy to open an account once we have dealt with you twice; we require one bank reference and two trade references.


Q. What are your trading terms?

A. 5% 7 days, 30 days strictly nett.
Volume terms based on immediate payment for NB minimum quantities of each line apply. New customers are dealt with on a pro-forma basis.
Minimum order? £100


Q. What is the quality like?

A. Usually very good, sometimes superb, occasionally "made to a price". There is of course a direct link between a skilled worker producing a top quality product like the Jeweller's Bench at £295.00 and the price label. We are happy to discuss the quality of various ranges with you.


Q. Where can I see the whole range?

A. We usually exhibit at 3 shows each year, (February) Spring Fair Hall 18 stand D26, (July) Harrogate Home and Gift (to be confirmed), (September) IJL Earls Court, stand 468.


Q. Who do you supply?

A. Retailers & Volume buyers


Q. Will the collectables tarnish?

A. No. They are varnished and just need wiping with a soft cloth.