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Midhaven’s Privacy & Cookie Policy

The following statement explains Midhaven’s policy regarding the personal information we collect about you when you visit the Site, what we do with that information and how you can change the information we have.

Statement of intent

We are totally committed to respecting the privacy of our customers and any data provided will only be used in accordance with their wishes and we will only use data to maintain a record of your shopping with us and to send you marketing emails if you opted in. You can unsubscribe from any emails at any time and you can rest assured we will not disclose your personal details to any third party under any circumstances.

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters and exclusive offers.

When reistering to access the website, by entering your details in the fields requested, you enable Midhaven to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. Midhaven will act in accordance with current legislation and aim to meet current Internet best practice.

Consent

If you place an order or browse our site, you consent to the collection and use of your Personal Information as stated. You are consenting to receive the following automated emails which cannot be cancelled:

  • Order / Reservation Confirmation
  • Order Dispatch / Order Ready for Collection
  • Order Follow Up
  • Abandoned Basket

If we decide to change our Privacy Policy, we will post a notice to that effect on the Site. We will not subsequently alter the way we deal with your information as a result of such changes unless you give us new permission to do so.

Payments

We are totally committed to protecting your security and privacy at Midhaven. The security of personal and credit card information is our highest priority. Therefore, all payments made on our website are processed by World Pay.
100% Secure Shopping PCI DSS Level 1 Compliant: The highest level of data & payment protection.
Your credit and debit card details are only seen by the bank, we do not store any of these details.

What information do we collect and how do we use it?

When you visit the Site, we recognise only your IP address and the pages visited and not your email address. We see your email address only if you fill out a form, place an order or request for service, or send us a direct email. We only store your IP address and the pages you visit solely in order to enable us to discover what might have gone wrong when you accessed the website. IP addresses and the details of pages visited are stored for 1 month before deletion. We do not use this information for any other purpose.

If you provide personally identifiable information about yourself such as your name, address, telephone number (`Personal Information`) by registering on a page, by placing an order or requesting a service, by emailing us or by otherwise voluntarily telling us about yourself or your activities, we will collect that Personal Information.

We may also ask for your telephone number so that we can contact you in case there is a query with your order or request for service.

In addition to the purposes set out above, we may use the Personal Information for marketing purposes, market research and tracking of sales data. This will help us improve our products and services and the content of the Site. We may also use your Personal Information to contact you occasionally to notify you about important changes to the Site or our products, new services we will be providing, or special offers or events we think will be of interest to you.

Non-personally-identifiable information is collected automatically

We may collect information about you that is not personally identifiable, such as the type of Internet browser and operating system you use, or the domain name of the website or the advertisement from which you linked to the Site.

When you view the Site we may store some information on your computer. This information will be in the form of a "cookie".

What is a cookie?

Cookies are small text files used by websites to log information and enable certain functionality. Cookies are completely harmless and anonymous, so will never hold personal or confidential information about you. Some of the cookies we use are essential to make the website work properly and enable you to shop online. Without these your experience of our website would be very restricted. Midhaven website uses Google Analytics, a web analytics service which sets a cookie in order for us understand how visitors are using our site. Google Analytics collects the information anonymously and we use this information to help us improve our website. If you wish to disable these cookies you can opt-out using this link Google Analytics Opt-Out

Storage of your personal information

We will hold your personal information on our systems when you have placed an order or requested us to do so from registering on the Midhaven website and that information will be held securely until you request us to remove it, should you no longer wish to continue your registration as a personalised user.

We will ensure that all personal information supplied is held securely, in accordance with the applicable laws of GDPR (General Data Protection Regulation).

Access to your personal information and data complaints

You have the right to request a copy of the personal information Midhaven holds about you and to have any inaccuracies corrected. You can make a verbal or written request for the right to erasure also known as `the right to be forgotten`.

Please address requests to:
Ecommerce Manager
Midhaven Ltd
Po Box 2
Droitwich
Worcestershire
WR9 0YQ

or send an email to:
info@midhaven.co.uk

If you are unhappy about the way we hold your data, you have the right to complain to the ICO.
Should we experience a data breach we will report this to the appropriate regulatory bodies, so they can perform their functions, provide advice and deal with complaints and we will inform you immediately so you can take steps to protect yourself.

Users 16 and under

If you are aged 16 or under, please get your parent/guardian`s permission beforehand whenever you provide personal information to the Midhaven website. Users without this consent are not allowed to provide us with personal information.

E&OE
Updated 22.05.18

We accept: Mastercard
Mastercard
Visa
Visa
Maestro
Maestro
JCB
JCB
WorldPay
WorldPay
Website hosted, managed and administered by Awebsite4u awebsite4u.co.uk on behalf of Midhaven Ltd.
 


 
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