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Midhaven Ltd - Terms and Conditions

Orders

Our Minimum opening order is £100 (ex vat) however we recommend an initial order of £250 (+ VAT) for Tribal Steel since sales with the full point of sale prove much more successful.

Subsequent minimum order: £25.00.

We aim to despatch orders within 2 working days and often send on the day of order.

We aim to show lines that are currently in stock but if an item is out of stock, we will contact you with an alternative.

Delivery times for special orders or bulk orders will be discussed at time of order.

Delivery

Postage Paid - Orders over £700 (Ex vat) will be sent carriage paid via Courier or Special Delivery.

Orders up to £300 will be sent via 1st class Signed for (charged at cost of stampsl), unless you request Special Delivery.

Orders £300 - £700 will be sent via Courier or Special Delivery (charged at cost of stamps).

Overseas orders - charged at actual cost of postage.

A minimum delivery charge of £3.00 applies.

The actual postal charge will vary with the weight and size of parcel. We use a suggested/average cost on our website but this is for an indication only. If you order a point of sale, this will affect the postal charge due to the weight.

NB: Special Delivery is next day delivery, after 1pm except for goods posted on Friday which will arrive the following Monday. Signed For (1st class post that is signed for). This does not guarantee next day delivery and is not trackable.

Part and Back orders will be sent at no charge.

Short deliveries must be reported to our office within 24 hours of receipt of goods.

Returned Goods

You have 10 days to return any lines you do not wish to keep.

We request you contact us by email, in writing or by phone before returning more than 5 items.

Please note that if you return any stock for credit, we request it should be in its original packaging, if this is not the case we reserve the right to charge a restocking fee based on the amount of time it takes us to re-bag and re-label the returned items

If all goods are returned, we also reserve the right not to refund the original postage charge and to recoup 2% if payment was made by credit or debit card.

Leather goods will not be exchanged if they are damaged by water.

Faulty goods must be returned within 21 days of receipt for replacement or credit.

Midhaven Ltd reserves the right not to accept returns after 10 days if the product is not deemed to be faulty, & to question unreasonable levels of returned products.

Goods sent on an approval basis must be sent back during the period stated on the Approval note.

Prices

Please enter your debit/credit card details during check out. All major cards are accepted except American Express.

Payment is also possible by BACS or cheque in advance. If you wish to pay by this method, please enter your credit card details as a string of 0000000000000000 and we will contact you for payment. Your order will be dispatched once payment has been processed. Cheques are payable to Midhaven Ltd.

Our bank details are available on request and are shown on our invoice.

RRP

The Recommended Retail Price 2.7 x of cost price or above. We request this is used by both High Street & web based customers.

Images

Images can only be used or re-produced with written consent of Midhaven Ltd and permission will only be granted if you have actually purchased the item. We reserve the right to ask you to remove/withdraw the image if we consider it to be mis-used or misrepresentative of our goods. Our images must not be used to represent or sell goods that are not supplied by Midhaven Ltd.

Goods remain the property of Midhaven Ltd until account is cleared in full.

We have the right to cancel any outstanding lines

E&OE

Updated 1.2.2017

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