Buying from Midhaven

Short deliveries must be reported to our office within 24 hours of receipt of goods.

Updated January 2021

Changes to delivery outside the UK due to Brexit

Please note that Midhaven Ltd has no control over any customs or import duties that could be charged when the package reaches your destination country and for which you might be liable. As a result of the UK leaving the EU, products that are delivered to Ireland or any other EU country are now classed as an international delivery and may be subject to taxes, fees, customs duty, levies, or other charges. These fees/charges are unfortunately out of our control as they are levied by the border force/customs office of your country and we have no way of knowing what these may be.

We do advise that you review these customs formalities and import fees before placing an order, this may result in you being charged as the importer of the product.

Ordering Online

Our minimum order is £30 (ex vat) however we recommend an initial order of £250 (+ VAT) for Tribal Steel since sales with the full point of sale prove much more successful.

We endeavour to only show lines that are currently in stock but should an item be out of stock, we will contact you to see if you would like an alternative.

When you check out, you will be asked to fill in your contact and payment details. At this point, you will be able to add any further instructions or requests to the `Notes` box which we will read before processing your order.

RRP

The Recommended Retail Price of Tribal Steel lines is 2.7 x of cost price or above. We respectfully request this is used by both high street and online customers.  H2On mark up is at your choice but mark ups in Italy is often x 2.3.    Silver lines mark up are at your discretion but we are told by our customers the average is x 2.3.

Images

Images can only be used or re-produced with written consent of Midhaven Ltd and permission will only be granted if you have actually purchased the item. We reserve the right to ask you to remove/withdraw the image if we consider it to be mis-used or misrepresentative of our goods. Our images must not be used to represent or sell goods that are not supplied by Midhaven Ltd.

Ordering by Phone

We will take your payment details at the time of despatch.

Returns

• You have 10 days to return any lines you do not wish to keep.
• We request you contact us by email, in writing or by phone before returning more than 5 items.
• Please note that if you return any stock for credit, we request it should be in its original packaging, if this is not the case we reserve the right to charge a restocking fee based on the amount of time it takes us to re-bag and re-label the returned items
• If all goods are returned, we also reserve the right not to refund the original postage charge and to recoup 2% if payment was made by credit or debit card.
• Goods received that are faulty must be returned within 21 days of receipt for replacement or credit.
• Leather goods damaged by water or abused will not be exchanged if they are.
• Goods sent on approval must be sent back during the period stated on the Approval Note or we have the right to invoice after that date
• E&OE