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Privacy & Cookie policy

Midhaven Limited is the sole owner of the information collected on this site and your consent must be given for us to use your data, for example via our email newsletter subscription tick box. We guarantee we will not sell, share, or rent this information to others, other than to trusted third parties for the purpose of providing you with an expected customer service.

Trusted third parties include, for example, our credit card processors (Stripe), our payment gateways (Stripe), our delivery couriers (Royal Mail) and so on, who will all process your data only so far as is necessary to perform their specific services. Whenever we collect or process any of your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected, for example, processing your order’s respective card payment, or retaining your order history in your online account to allow for a better customer experience and satisfy our contractual obligation towards offering you product warranties. Each trusted third party may also only use your data for the exact purposes we specify in our contracts with them, and your consent is given for this data exchange at the time you supply your personal data.

We know how much data security matters and we take appropriate steps to protect this for you. All orders are processed by Stripe and are hosted securely by the external platforms of our card payment gateways. All access to your personal data is password-protected (at both your personal online account level and in our back-office operations), and sensitive data such as payment card information is secured and tokenised via any transmissions. We regularly monitor our system for possible vulnerabilities and attacks, and regularly change our back-office operations’ passwords to maintain security.

For legal compliance if the law requires us to, we may need to collect and process your data further, for example, we have access to fraudulent credit card attempts and scores that we can pass on to law enforcement to counter criminal activity.

This statement sets out how we use the information we collect from you via the website - your use of the website signifies your acceptance of the terms under our Terms & Conditions. We shall at all times comply with the provisions and obligations imposed by the Data Protection Act 1984, the Data Protection Act 1998 and the European General Data Protection Regulation (GDPR) 2018. For further information, please contact our dedicated email address:


We collect data via cookies, tiny text files that are stored on your web-browser when you visit our website. By continuing to browse this website you consent to their usage, though you are free to manage their presence via your browser’s setting at any time. Please note that for any order processing to successfully process, cookies will need to be enabled.

Cookies can’t harm your computer in any way and this website doesn’t store personally identifiable information such as credit card details in any cookies that we create, however we do use encrypted information gathered from them to help improve your user experience. Cookies are used on this website for functionality reasons to allow you to navigate and use all our features, for example ’add to checkout’; for analytics (for example, Google) to help us measure and improve our website towards improving your shopping experience; for customer preferences, to remember certain settings you chose to make your experience seamless and friction-less; and for advertising, to deliver ads relevant to you. For such marketing purposes, cookies enable re-marketing channels (for example, Facebook / Instagram) to show you products that might interest you while you’re browsing the internet. You may also see banners on other selected websites and their presence and product-recommendation intelligence are both based on cookies.

Data about you can be collected when you browse this website, make an online purchase, check out as a guest (only transaction-based data is collected), create an online account with us, sign up to our newsletters (subject to GDPR 2018 compliance), enter prize draws or competitions, review our products and services, and so on. To maintain our very high level of customer service, data such as online live chat history or initiated account email conversations are retained, though please note, we will never ask you for sensitive information via these methods, for example, date of birth or credit card information.


Your rights to your data are important to us, and you have the right to request:

  1. Access to the personal data that we hold about you, free of charge in most cases.
  2. The correction of your personal data when incorrect, out of date or incomplete.
  3. The ability of us ceasing to use your personal data for direct marketing (either through specific channels such as email, or all channels).
  4. An understanding of how your personal information is being used.
  5. Us to co-operate in any complaints you make to your data protection regulator (in the UK, the Information Commissioner’s Officer).

To contact us on any matter regarding your online data, please email us at our dedicated email address: (if we choose not to action your request we will explain to you the reasons for our refusal. Please allow 2-3 working days for our team to process your request). To ask for any of your customer order information to be amended, for whatever reason, please update your online account or contact our customer services. To stop receiving marketing communications from us via email you can easily unsubscribe by clicking the link found in each email’s footer that we send.

We only process your collected data for legitimate and legal interests, for example, emailing you the news of competitions, new product launches and special offers, or successfully processing your order via our payment gateways.

You have the right to change your mind at any time and withdraw your previously-given consent and we must always comply with any request. In the event of you wishing to amend any details or withdraw consent, we will always ask you to verify your identity prior to proceeding with any request that you make in order to protect the confidentiality of your information.

These privacy rights may be updated in compliance with any future laws and regulations. If we make any significant changes, we will contact you to let you know to ensure that you can review our changes and make an informed decision about your data.

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